1. Normal postage carries the risk of lost mail. Kindly opt for registered post for guaranteed safe delivery. Mascara.page will not be held responsible for loss of items through normal postage. Advice how to attempt to retrieve mail from Singpost will be given upon request; however, it is the buyer's responsibility to go to Singpost. Refunds will not be granted.

2. Kindly check all details (e.g. colour, ingredients) before purchase. Goods sold are not exchangeable.

1. Product packaging may differ over time due to revised packaging from our US suppliers. However, rest assured that products will remain authentic and unchanged if they are listed under the same name. (Different packaging actually indicates that new stock is constantly being brought in!)

2. Cardboard packaging may be slightly dented due to shipping and posting. Rest assured, items will remain sealed.

1. In the rare event of an item defect, Mascara.page bears full responsibility for replacing it with an identical item at no additional cost. Buyer is responsible for returning the defective product by transport or postage at their own cost.

2. Returns must be made within 7 days from the day you receive it. For buyers who receive the item via post, the Singpost date stamp on the envelope will be considered as the day of receipt.

3. As my US supplier only entertains returns with full packaging, please note that items must be returned in their original packaging.

4. Items that do not comply with the conditions stated will not be refunded/exchanged.



Updated: 18 July 2008

1) Why are your mascaras so super cheap, I'm so excited!

America is one of the largest cosmetic consumer countries in the world, and the competition for affordable make-up is stiff there. Moreover, by shipping in bulk, I am able to bring in your favourite mascaras at price you can rave about!


2) Are the mascaras(and other cosmetics) authentic and brand new?

Yes. I draw my cosmetics only from established and reputable suppliers with large clientele base; I also exercise strict quality checking upon shipment arrival. Please be reassured that all items are authentic and brand new.


3)Are your mascaras retail sizes or samples?

All mascaras are full retail size unless otherwise stated, no worries!


4) What mascara colours do you have?

Under each product description, check out "Availability". "In-stock" indicates that the colour is available, whereas "pre-order" indicates that it will require re-ordering.


5) How long will you take to send me my mascara? My current one is desperately running out!!

"In-stock" items will be mailed out on the same day or next working day of receiving payment. To speed up verification and posting, help me by including your i-banking transaction ref. no. if possible.


6) Do you do swops?

No I do not do swops.


7) Do you do supply?

Yes. However, supply rates applies only if you are drawing more than 10 items.